Seavus Project Viewer – Customer Support Center

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01-05-2009

Saint-Gobain selects Seavus Project Viewer for their operations in France

Testimonials

"Thank you very much for the information about MSI setup and activation of the product. We really appreciate that Seavus Customer Support representatives are so kind to help us with this matter. Thank you very much for your excellent service."

Vlastimil Schart, ArcusGruppen AS, Norway

Success Stories

"There might have been a big lost because of the poor productivity if we reduce the number of MS Project licenses to purchase. But, thanks to Seavus Project Viewer, we could reduce the license cost and improve productivity at the same time"

Fuji Electric PowerService

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Support Information

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Support Information

You can find answers to many common issues or questions by checking our:

All issues or requests that are communicated to the support department by email or phone are automatically entered in the support system and are assigned a ticket number and a priority level. Once the request or issue has been received by the support department you will receive a confirmation that the issue or request has been received by our side and will be given a ticket number that will allow you to use as a reference when requesting information on a reported issue.

The support department is dedicated to maintaining continuous contact with the customer assuring that the customer is aware of the issue's status. Our standard Customer Support Center hours are Mon-Fri., 8:00am - 12:00 Midnight CET.
You can reach us:
In the Americas:
Toll Free for Tech Support: 1 888 573 2887 or
for Sales Inquiries: 1 978 623 7221
In Europe and the rest of the World: +46 40 578 883 or +389 2 3094 061

Our Support Center representatives are standing by to help solve any problems you may have and/or to answer any questions you may have.

You may also reach us by simply emailing us at support@seavusprojectviewer.com and one of our representatives will be in contact with you.

Customer Support Center at your service Mon-Fri., 8:00am -12:00 Midnight CET

Send a request to Customer Support Department

For any questions or issues that you wish to raise please use the form below and contact the Support Department.
The more detailed explanation and information we are provided with, the more accurate solution to the problem we will be able to find.

* Company name:

* Contact name:

* Phone:

* E-mail:

Product Version and Build:

Operating System or Server:

Comments:

Detailed Description:

I would like to Receive news Regarding Seavus Project Viewer.

Please accept our apologies for not being able to respond to Your request on Jan 6^th and 7^th, 2009. You may expect to hear from us on Jan 8^th, 2009. Thanks for understanding.

More info on Seavus Project Viewer Customer Support

The Seavus Support Department is dedicated to providing the highest quality, most accurate and dependable services to its customers. We accomplish this through diligent attention to detail and strict adherence to the practices and procedures in strict compliance with local, international and industry quality standards. The support department is dedicated to give each customer the best possible experience through an unmatched level of technical expertise and efficiency delivered by professional and courteous people.

Most of the issues that are sent to the support department are resolved within couple of hours. If the issue cannot be resolved within one working day or if additional information is needed the customer is notified of the status of the issue and are given information on how long it will take to resolve the issue or what additional information is needed.