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All issues or requests that are communicated to the support department by email or phone are automatically entered in the support system and are assigned a ticket number and a priority level. Once the request or issue has been received by the support department you will receive a confirmation that the issue or request has been received by our side and will be given a ticket number that will allow you to use as a reference when requesting information on a reported issue.

The support department is dedicated to maintaining continuous contact with the customer assuring that the customer is aware of the issue's status. Our standard Customer Support Center hours are Mon-Fri., 8:00am - 12:00 Midnight CET.
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In Europe and the rest of the World: +46 40 578 883 or +389 2 3094 061



Our Support Center representatives are standing by to help solve any problems you may have and/or to answer any questions you may have.

You may also reach us by simply emailing us at support@seavusprojectviewer.com and one of our representatives will be in contact with you.
 

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More info on Seavus Project Viewer Customer Support

The Seavus Support Department is dedicated to providing the highest quality, most accurate and dependable services to its customers. We accomplish this through diligent attention to detail and strict adherence to the practices and procedures in strict compliance with local, international and industry quality standards. The support department is dedicated to give each customer the best possible experience through an unmatched level of technical expertise and efficiency delivered by professional and courteous people.

Most of the issues that are sent to the support department are resolved within couple of hours. If the issue cannot be resolved within one working day or if additional information is needed the customer is notified of the status of the issue and are given information on how long it will take to resolve the issue or what additional information is needed.

 

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